Customer Service Advocate
3.
8 Canfield, OH Canfield, OH Full-time Full-time From $15 an hour From $15 an hour 5 days ago 5 days ago 5 days ago Here we grow again! Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across six continents and seventy countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day one benefits.
Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
The Customer Service Advocate position responsible for processing medical, dental and vision claims.
Roles &
Responsibilities:
This is an onsite in office in Canfield, OH.
The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries.
Core
Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Responsible for assisting an average of 45-55 callers per day---employer, insured, agent, provider, and/or internal customers.
Resolves issues to the satisfaction of the customer.
Follows through to ensure all questions and issues are resolved.
Other duties as assigned Desired Skills and Background:
High School/GED required Minimum of 1 year previous In Bound Call Center experience Minimum of 1 year Customer Service Experience Minimum 1 year in related medical/health field PC proficiency including MS Office (Word, Excel, Outlook, etc.
) Average typing ability Have excellent interpersonal and communication skills 10-key operation by touch Must work well under pressure Knowledge of CPT codes, ICD9/ICD10 codes and/or medical terminology is a plus Job Type:
Full-time Pay:
From $15.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Ability to commute/relocate:
Canfield, OH 44406:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Required) ICD coding:
1 year (Preferred) CPT coding:
1 year (Preferred) Medical terminology:
1 year (Preferred) Call Center:
1 year (Preferred) Health/Medical field:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Canfield, OH Canfield, OH Full-time Full-time From $15 an hour From $15 an hour 5 days ago 5 days ago 5 days ago Here we grow again! Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across six continents and seventy countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day one benefits.
Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
The Customer Service Advocate position responsible for processing medical, dental and vision claims.
Roles &
Responsibilities:
This is an onsite in office in Canfield, OH.
The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries.
Core
Responsibilities:
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Responsible for assisting an average of 45-55 callers per day---employer, insured, agent, provider, and/or internal customers.
Resolves issues to the satisfaction of the customer.
Follows through to ensure all questions and issues are resolved.
Other duties as assigned Desired Skills and Background:
High School/GED required Minimum of 1 year previous In Bound Call Center experience Minimum of 1 year Customer Service Experience Minimum 1 year in related medical/health field PC proficiency including MS Office (Word, Excel, Outlook, etc.
) Average typing ability Have excellent interpersonal and communication skills 10-key operation by touch Must work well under pressure Knowledge of CPT codes, ICD9/ICD10 codes and/or medical terminology is a plus Job Type:
Full-time Pay:
From $15.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Ability to commute/relocate:
Canfield, OH 44406:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer Service:
1 year (Required) ICD coding:
1 year (Preferred) CPT coding:
1 year (Preferred) Medical terminology:
1 year (Preferred) Call Center:
1 year (Preferred) Health/Medical field:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
