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Patient Service Rep I

Responsibilities:

  • Receive a high volume of inbound calls from patients

  • Take ownership of any unresolved customer questions or concerns and work towards solutions in a timely manner

  • Schedule patients at offices and work with patients to collect on any outstanding accounts

  • Use a computerized system to track, gather information and troubleshoot the items raised by each patient

  • Make any necessary outbound phone calls to update to obtain needed or missing information


Qualifications

  • High School diploma or equivalent required

  • Minimum 2 years experience in a customer service or call center environment

  • Identify and resolve issues with a sense of urgency while maintaining patient confidentiality

  • Excellent interpersonal, communication, and telephone skills establishing positive relationships

  • Stable employment history (no more than 4 employers in the last 10 years) and history of consistent attendance

  • Must be dependable, flexible, and committed to providing exceptional service for patients


Benefits



  • Competitive Salary

  • Health, Dental, and Vision coverage

  • Full Time Associates Enjoy Up to 3 weeks Paid Time Off

  • 7 Paid Holidays

  • Short and Long Term Disability

  • Life Insurance

  • 401(k)


We are an Equal Opportunity Employer.


#ZR




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