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Hospice RN Case Manager

The Hospice RN Case Manager is responsible for the planning, coordination and delivery of quality hospice care ensuring compliance in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

 

Essential Activities and Tasks

Care Management and Service Delivery

  • Provides ongoing assessment and nursing care to patient in homes and health care facilities. Ensures an accurate evaluation of patient needs, develops and implements a comprehensive care plan that addresses current needs.
  • Follows current nursing professional standards of practice and agency approved protocols for hospice.
  • Provides quality plan and symptom management for the comfort of patients.
  • Communicates with other health care providers about changes in condition and patient needs.
  • Assesses patient and caregiver needs and provides education when necessary.
  • Commitment to high quality customer service for internal and external customers.
  • Oversees the implementation of the patient's Plan of Care. Evaluates the effectiveness of the plan on an ongoing basis.
  • Prepares for IDG by reviewing Plan of Care, reconciling medications and projecting patient/family needs.

 

Quality and Compliance Management

  • Audits and maintains current and accurate patient records through use of laptop computers and paper/chart documentation in accordance with policies, federal, state, and local guidelines.
  • Participates in quality improvement projects as needed.
  • Maintains knowledge of requirements of regulatory agencies, accrediting bodies, and third party payers.

 

People Management and Development

  • Coaches and influences the work of LPN Field Staff and Hospice Aides regarding the performance expectations of their position.
  • Fosters a positive work environment that attracts, retains, and motivates employees.
  • Interviews, selects, and orients new employees.
  • Defines, establishes, and promotes performance expectations so staff understands and demonstrates excellence through high quality and consistent performance.
  • Evaluates job performance of staff in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.
  • Monitors accountability with organization requirements prescribed by the Employee Handbook.
  • Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.
  • May assist to ensure that there is a reasonable and sufficient plan for staffing should a direct report be absent or a position be vacant.
  • Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

 

All other duties as assigned.

 

 

Qualifications

Education

  • Current unencumbered license for the state of Ohio to practice as a Registered Nurse (RN) required.

Experience

  • One year experience in acute care or medical-surgical nursing required.
  • Experience in hospice preferred.
  • Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
  • Proficiency with electronic medical records (EMR) preferred.

Other Requirements

  • Must be able to read, write, speak, and understand the English language.
  • Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.
 


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